Ooddles Terms & Conditions. Privacy Policy & Returns Policy

 Subscriptions we call it Auto Ordering

You are not tied to any minimum orders or period of time.
You can cancel or pause your Auto orders at any time without any penalty, just log into your account and action.
You cannot cancel or we cannot refund an order less than 48 hours of the delivery date unless agreed beforehand by Ooddles and by email confirmation.
You can change dates of subsequent deliveries greater than 48 hours
We can change a delivery date without notice and will always try to contact you first

Discounts and Promotions

Discounts and Promotions apply to one household only at any given time.

Refunds Policy

When you return a product to us it must be in the same condition as you received it:
We are not obligated to refund the product if the dog will not eat the food
Or because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you that you were entitled to a refund for the defective goods.
Please ensure that you return goods to us within 14 days of your receipt of the goods, or cancellation of any auto-repeat ordering set up. This does not affect your statutory rights where the goods are faulty or not as described.

We cannot accept returns after 14 days of receipt as we cannot confirm how the food products have been stored.

Returns Address

Ooddles Kitchen, Design House, Swanley Lane, Burland, Swanley, Nantwich, Cheshire. CW5 8QB. Please add your details inside the order and reason for returning and who authorised your return.
In the case of returns according to above, i.e., returns of non-defective goods, we can reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected. This is in accordance with your statutory rights.
Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Risk and Title

The goods will be at your risk from the time of delivery.

Ownership of products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

Our Liability

We warrant to you that any goods purchased from us through the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.

We shall not be responsible to you or any third party whether in contract, or (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.

If you are contracting as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.

If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.

Nothing in these Terms and Conditions shall exclude or restrict our liability:

  • for death or personal injury caused by our negligence;
  • under section 2(3) of the Consumer Protection Act 1987;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Our Promotional Offers

  • Cannot be used in conjunction with any other offer.
  • Free delivery available to the UK mainland. Northern Ireland, Highlands and Island surcharge applies. Please check the relevant delivery terms and conditions online.
  • Any refunds will take this discount into account.
  • All offers may be withdrawn at any time, without notice.
  • We may from time to time add in freebies to your order, these cannot be returned for any kind of refund as the items were free from us.

Use of website

Introduction

These terms and conditions govern your use of our website.

By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.

You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

If our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Copyright notice

Copyright (c) 2018 Ooddles Kitchen.

Subject to the express provisions of these terms and conditions:

We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

You may:

  • view pages from our website in a web browser;
  • download pages from our website for caching in a web browser;
  • print pages from our website;
  • stream audio and video files from our website; and
  • use our website services using a web browser,
  • subject to the other provisions of these terms and conditions. 

Except as expressly permitted by the above section or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer. 

You may only use our website for your personal and business purposes, and you must not use our website for any other purposes. 

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not republish material from our website (including republication on another website);

sell, rent or sub-license material from our website;

show any material from our website in public;

reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or

redistribute material from our website.

you may redistribute our newsletter in print and electronic form to any person.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

You must not:

  1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  2. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  5. access or otherwise interact with our website using any robot, spider or other automated means; 

 (f)     use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Products

The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

Prices stated on our website may be stated incorrectly.

The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you purchase on our website.

Any product reviews that you submit for publication on our website shall be subject to the terms laid out at this website.

Registration and accounts

To be eligible for an account on our website under this Section 6, you must [be at least 18 years of age.

You may register for an account with our website by completing and submitting the account registration form on our website and clicking on the verification link in the email that the website will send to you.

You must notify us in writing immediately if you become aware of any unauthorised use of your account.

You must not use any other person’s account to access the website unless you have that person’s express permission to do so.

User IDs and passwords

If you register for an account with our website, you will be asked to choose a user ID and password.

Your user ID must not be liable to mislead and must comply with the content rules set out within these terms, you must not use your account or user ID for or in connection with the impersonation of any person.

You must keep your password confidential.

You must notify us in writing immediately if you become aware of any disclosure of your password.

You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

We may:

  1. suspend your account;
  2. cancel your account; and/or
  3. edit your account details,

at any time in our sole discretion without notice or explanation.

You may cancel your account on our website using your account control panel called O Hub, at the website and via customer service.

Your content: licence

In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to[use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media / reproduce, store and publish your content on and in relation to this website and any successor website /  reproduce, store and, with your specific consent, publish your content on and in relation to this website.

You grant to us the right to sub-license the rights licensed as laid out within these terms.

You grant to us the right to bring an action for infringement of the rights licensed and laid out within these terms

You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law, and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

You may edit your content to the extent permitted using the editing functionality made available on our website.

Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

Your content: 

You warrant and represent that your content will comply with these terms and conditions.

Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

Your content, and the use of your content by us in accordance with these terms and conditions, must not:

  1. be libellous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trademark right, design right, right in passing off, or other intellectual property rights;
  4. infringe any right of confidence, right of privacy or right under data protection legislation;
  5. constitute negligent advice or contain any negligent statement;
  6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity];
  7. be in contempt of any court, or breach of any court order;
  8. be in breach of racial or religious hatred or discrimination legislation;
  9. be blasphemous;
  10. be in breach of official secrets legislation;
  11. be in breach of any contractual obligation owed to any person;
  12. depict violence, in an explicit, graphic or gratuitous manner;
  13. be pornographic, lewd, suggestive or sexually explicit;
  14. be untrue, false, inaccurate or misleading;
  15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  16. constitute spam;
  17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  18. cause annoyance, inconvenience or needless anxiety to any person.

 

Report abuse

If you learn of any unlawful material or activity on our website or any material or activity that breaches these terms and conditions, please let us know.

You can let us know [by email or by using our abuse reporting form].

Limited warranties

We do not warrant or represent 

  1. the completeness or accuracy of the information published on our website;
  2. that the material on the website is up to date; or
  3. that the website or any service on the website will remain available.

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and exclusions of liability

Nothing in these terms and conditions will:

  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:

  1. are subject to above and
  2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

  1. send you one or more formal warnings;
  2. temporarily suspend your access to our website;
  3. permanently prohibit you from accessing our website;
  4. block computers using your IP address from accessing our website;
  5. contact any or all your internet service providers and request that they block your access to our website;
  6. commence legal action against you, whether for breach of contract or otherwise; and/or
  7. suspend or delete your account on our website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Third-party websites

Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Variation

We may revise these terms and conditions from time to time.

The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

You may not without our prior written consent assign, transfer, sub-contract or otherwise, deal with any of your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third-party rights

These terms and conditions are for our benefit and your benefit and are not intended to benefit or be enforceable by any third party.

The exercise of the parties’ rights under these terms and conditions is not subject to the consent of any third party.

Entire agreement

Subject to above, these terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.

Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

Statutory and regulatory disclosures

Limitations of liability

 Nothing in these Terms shall exclude or limit Ooddles Kitchen liability for losses which may not be lawfully excluded or limited by applicable law.

Ooddles shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if  Ooddles have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Ooddles Kitchens.

Our details

This website is owned and operated by Ooddles Kitchen Limited. Registered Company Number 11266020.   Design House, Swanley Lane, Swanley, Burland Nantwich, Cheshire. CW5 8QB

You can contact us by writing to the business address given above, by using our website contact form, by email to info@ooddleskitchen.co.uk

 

Ooddles Privacy Policy

Introduction

This privacy policy is designed to tell you how we collect, use, and disclose information that you may provide to us.

Our Details

This privacy policy relates to the operations of Ooddles Limited as the data controller. Our principal place of business is at Swanley Lane, Burland, Nantwich, Cheshire, CW5 8QB and The Lodge, Sevenoaks, Hearns Lane, Faddily, Nantwich, Cheshire. CW5 8JL

You can contact us by email to info@ooddleskitchen.co.uk and address it for Data Officer at Ooddles.

We are committed to safeguarding the privacy of all our customers and website visitors; this policy sets out how we will treat your personal information.

Collecting Personal Information

We may collect, store, and use the following kinds of personal information:

Information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

 information that you provide to us when registering with our website 

information that you provide when completing your profile on our website (including your name, address, email address, and dog details);

information that you provide to us for the purpose of joining our email notifications and/or newsletters 

information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

 information relating to any purchases you make of our goods/services or any other transactions that you enter into through our website (including your name, address, telephone number, email address, bank or credit card details, and your dog details);

information that you post to our website for publication on the internet (including your username, your profile pictures and the content of your posts);

information contained in or relating to any communications that you send to us or send through our website (including the communication content and metadata associated with the communication);

Any other personal information that you choose to disclose to us either by phone, email, events or through our website.
Should you choose to disclose to us the personal information of another person, you confirm that you have obtained that person’s consent to both the disclosure and the processing of that personal information following the terms of this policy.

Legitimate Interests – Data may be processed in pursuance of legitimate interests. This includes using your data for marketing for us and other related business connected to Ooddles Kitchen.  As with all of your data you can also object to us processing your data in this way – contact info@ooddleskitchen.co.uk to remove this permission.

Using your Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy and/or on the relevant pages of the website.

We may use your personal information to:

Administer our website and business;
Personalise our website for you;
Enable your use of the services available on our website;
Send your goods purchased through our website;
Supply to you services purchased through our website;
Send statements, invoices and payment reminders to you, and collect payments from you;
Send you non-marketing commercial communications;
Send you email notifications;
Send you our email newsletter, you can inform us at any time if you no longer require the newsletter;
Send you marketing communications relating to our business which we think may be of interest to you, by post, by email, by text message, or other similar technology. You can inform us at any time if you no longer require marketing communications;
provide third parties with anonymised statistical information about our users (but those third parties will not be able to identify any individual user from that information);
deal with enquiries and complaints made by or about you relating to our website;
keep our website secure and prevent fraud;
verify compliance with the terms and conditions governing the use of our website[(including monitoring private messages sent through our website private messaging service); If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “Cookies”, text files that are saved on the hard drive of your computer. to enable the analysis of how you use our website. The information gathered by the cookie about the use of this website will generally be transmitted to Google servers in the US and saved there. Should IP anonymization be activated for this website, your IP address will be shortened by Google within the EU and other member states of the EEA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. As licensed by the owners of this website, Google will use this information to analyse your use of this website, to compile reports regarding the website activity, and to render further services associated with website activity and internet usage to the owner of this website. The IP address of your browser as detected by Google Analytics will not be conflated with other data from Google. You can choose to prevent the saving of cookie files through the relevant setting in your browser software; we would, however, like to inform you that you will in this case not be able to use all the functions of this website to their full extent. You can choose to prevent Google’s collection and usage of the data gathered by cookie files to provide information regarding your usage of this website (including your IP address) by downloading and installing the browser plugin available here. By using this website, you are consenting to the appropriation of data about you by Google in the manner and for the purposes laid out above.

As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in. 

This website may use Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to enquire. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use advertising cookies (from DoubleClick) to associate your browser with interest and demographic categories and serve ads based on your past visits to this website. Of course, any data collected will be used in accordance with our privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you here, and if you want to you can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

This website may use retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer’s personal information collected by us.

Integrated on our webpages are “plugins” from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. These Facebook “plugins” are indicated by the Facebook logo or the “Like-Button” on our website. You can find an overview of the Facebook “plugins” here. When you visit our website, a direct connection is established between your browser and the Facebook server through the plugin. Through this connection, Facebook is informed that you have visited our website using your IP address. Should you click the Facebook “Like-Button” while logged into your Facebook account, you can link the contents of our website to your Facebook profile. In this way, Facebook can link your visit to our website to your user account. We would like to point out that, as the proprietors of the pages, we do not influence the contents of the transmitted data or its use by Facebook. You can find further information regarding this in the Facebook Privacy Policy here. To avoid your user account being linked to the data passed on to Facebook, you must be logged out of your Facebook account.

Integrated on our webpages are functions of the social service Twitter. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Re-Tweet” function, the websites you have visited are linked to your Twitter account and made known to other Twitter users using cookies. In this process, data is also entrusted to Twitter. We would like to point out that, as the proprietors of the pages, we have no influence on the contents of the transmitted data or its use by Twitter. You can find further information regarding this in the Twitter Privacy Policy here. You can change your Twitter privacy settings under your account settings here.

As part of the registration process for our newsletter, we collect your personal information. We use that information to send you our newsletter and offers. We don’t trade email lists with other organisations and businesses.

We use a third-party provider, Mailchimp and Dot Digital, to deliver our email newsletter and other emails. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp and Dot Digital’s privacy notice. You can unsubscribe to emails at any time by clicking the unsubscribe link at the bottom of any of our emails.

Marketing Services Providers – We will share your data with the Marketing Services Providers listed below, who will use it to help direct marketing organisations such as ourselves better understand the likely characteristics of their customers; communicate with them more effectively; and also identify prospective customers. This should mean that you receive direct marketing that is more relevant to you. To understand more please click through to the websites of the companies below:

Legal Basis for Processing your Data

We are legally obliged to have a lawful basis for collecting and using your personal data. This means that we are only allowed to collect and use your data if:

• You have given us your consent to do so,
• We have formed a contractual relationship,
• It is within Ooddles Kitchen “legitimate interests” to do so.

Consent. Where you have provided consent to receive marketing communications, we will use this basis to communicate with you. We use consent for email communications to customers and non-customers who have specifically asked to receive information by email on our web site by signing up to our email programme. We also use consent to send marketing and other service-related text messages (SMS) to customers who provided a mobile number when they first became a customer and told us they would like to receive text messages. You have the right to withdraw consent at any time by either clicking unsubscribe on any email or by getting in touch with us at info@ooddleskitchen.co.uk.

Contract. When you become a customer, we will use your personal data to provide you with the services you have requested as per our terms and conditions [link]. This will include the processing of your name and address information for the shipping of our products to your address, the processing of payments using the bank or card details you have provided, and keeping you informed of the status of your account. Further details of the contractual relationship that you have entered into when becoming a customer can be found in our Terms and Conditions page here.

Legitimate Interests. Sometimes it may not be practical to ask an individual for consent. In these situations, the law states that personal data may be legally collected and processed if this is necessary for a legitimate business interest – as long as it is used fairly and without affecting your individual rights. We will never use your personal data unless we’ve ensured that it is fair and balanced to do so, it is within your expectations and it is not unduly intrusive. We believe the following summarises our main legitimate interests for processing your data:

When you become a customer, we will use your personal data to keep you informed of our services and send you marketing communications by post or email.
Other forms of marketing and advertising including the use of some cookies to optimise our website. See section on cookies below and also section 3 on how we use your personal data.
Data processing for the optimising of our customer experience.
Analysis and segmentation of our customer data to help inform our strategy and improve our efficiency.
Processing for research purposes to better understand our customers and non-customers.
General administrative purposes.
If you wish to change the way your personal data is used for marketing purposes, simply contact our data protection officer at info@ooddleskitchen.co.uk

Disclosing Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. In particular, your personal data may be shared with the following organisations:
Google Inc, as set out in sections above.
Facebook Inc, as set out in the section above.
Twitter Inc, as set out in the section above.
Dot Digital and Mailchimp as set out above.


All our website financial transactions are handled through our payment services providers Stripe and Paypal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.


We may disclose your personal information:
To the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.

International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy. Currently, we do not operate outside of the UK, but this may change and we shall update this policy.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
All your personal data is held securely on our servers located within the UK.
Your data may be shared outside the EEA with the following companies: Google Inc, Facebook Inc, Twitter Inc as set out in the above sections.

Retaining Personal Information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations about the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
To the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; 
to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
for the purposes of communication by email to non-customers for as long as the subject continues to Consent to the use of their data for this purpose (they can withdraw consent at any time).
for up to 2 years after a customer receives their last product from us. If the customer has also Consented to receive marketing communications by post, email, or SMS, their data will be retained for as long as the subject to Consent to the use of their data for this purpose (they can withdraw consent at any time).

Security of Your Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers based in the UK.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy, either by email or through the private messaging system on our website.

Your Rights

Invoking any of these rights will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Right of Access You may instruct us to provide you with any personal information we hold about you;

Right to Object You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) whenever we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking the appropriate box on the forms we use to collect your data. 

Right of Erasure, you have the right to ask for all of your personally identifiable data to be deleted. If you choose to invoke this right, we will delete any personal data we hold on you such that it is impossible to link any retained information to you, the data subject. We reserve the right to retain certain information about you where we are required to do so by law, for example, we may need to retain transactional information for tax purposes.

Right of Rectification. Please contact us at info@oddleskitchen.co.uk if you believe any of the information we hold on you may be incorrect.

Right to Restrict Processing. In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage. To do so, simply contact us at info@ooddleskitchen.co.uk

Right to Complain. If you have any questions or you are not happy about something, please get in touch so we can help resolve any issues. Please contact us at info@ooddleskitchen.co.uk If you have any further concerns about data protection, you can also contact the Information Commissioner’s Office (ICO) online or by calling 0303 123 1113.
Third-party websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.
Our website includes hyperlinks to, and details of, third party websites.
We have no control over and are not responsible for, the privacy policies and practices of third parties.
Cookies
Our website uses cookies.
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use both session cookies and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
 Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.
You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites. To delete cookies:
in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so athttp://support.microsoft.com/kb/278835);
in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.

 

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